Privacy Policy Statement

Your privacy is important to us. This notice explains how luntheraquis collects, stores, and safeguards your personal information in accordance with Australian regulations.

What information we collect

We only collect information needed to provide you with tailored consultation and support.

• Contact details such as your name, phone number, and email address for communication purposes.
• Information you provide during consultations, including your goals, background, and preferences.
• Technical details such as IP address or device type that help us improve and protect our website.
• Records of our correspondence, including summaries of your sessions and follow-up documentation.

How we use your data

Information collected is used only to deliver our consultation services and ensure quality support.

• To manage communication with you and personalise your experience on the site.
• To prepare for and guide your consultation sessions, ensuring relevance to your needs.
• To review and improve our services based on feedback and interaction statistics.
• To comply with all legal, regulatory, and security requirements as needed by Australian law.

When and why we process

We process data with your consent and when required to deliver our advisory services.

Your personal information is processed only when necessary—either for delivering our consultation support or to meet our legal obligations as a regulated Australian business.

Sharing your data

We do not share your information except as required or with your explicit consent.

• Your information may be accessed by advisors or support staff only when strictly necessary for service delivery.
• We may disclose details to authorities if required by law or regulatory investigations.
• Aggregated, non-identifiable data may be used for internal review but cannot be traced to individual users.

Data protection

Our team implements technical safeguards and policy controls to protect your information from unauthorised access or misuse. We respect your right to privacy and handle all data according to the Australian Privacy Principles. Despite our efforts, no system can be absolutely secure, so we encourage you to contact us with questions or concerns.

Your rights

Australian law gives you clear rights regarding personal data we hold about you.

• You may request access to, or correction of, your personal details at any time.
• You have the right to object to data processing in certain situations, or to withdraw consent where applicable.
• You can ask us to erase your information, subject to legal retention obligations.
• You may lodge a complaint with a supervisory authority if you believe your rights have been violated.

Cookies policy

Cookies help us operate and secure our website, and gather usage analytics for service improvement. You can control cookies in your browser settings.

Cookie Policy Cookie Policy

How to contact us

For any privacy concerns, corrections, or questions, please contact us via email, phone, or address below.

Policy changes notice

We update this Privacy Policy when laws or business practices change. We encourage you to review it regularly for updates.